1. Information We Collect

We may collect the following types of information:

a) Personal & Business Information

• Name, company name
• Email address, phone number
• Billing and contact details
• Account login credentials
• National ID / CNIC number (where required for verification, compliance, or billing purposes)

b) Technical & Usage Data

• IP address
• Browser type and device information
• Log files and session data
• Platform usage and access records

c) ISP Operational Data (Platform Users)

• Subscriber usernames or identifiers
• Authentication and session logs
• Billing records and usage metadata
  (MeshBill does not access customer content such as browsing data.)

d) Uploaded Files & Documents

• Invoices, receipts, and billing-related images or documents uploaded by users
• These files may be stored, downloaded, or shared by authorized users for billing, reporting, or record-keeping purposes

2. How We Use Your Information

We use your information to:

• Provide and maintain MeshBill services
• Authenticate users and verify identity (including CNIC where required)
• Manage billing and customer records
• Generate invoices and payment records
• Store and manage uploaded invoices/documents
• Enable invoice download and sharing features
• Send system notifications and alerts
• Improve platform performance and security
• Comply with legal and regulatory obligations

3. Data Sharing & Disclosure

We do not sell or rent your data.
We may share data only:

• With trusted service providers (hosting, SMS, email)
• When required by law or legal authorities
• To protect our rights, systems, or users
• When users intentionally share invoices or documents using platform features

All third parties are bound by confidentiality obligations.

4. Data Security

We implement industry-standard security measures including:

• Secure servers and encrypted connections
• Access controls and authentication
• Protection of sensitive data such as CNIC numbers
• Secure storage of uploaded documents and invoices
• Regular monitoring and audits

5. Data Retention

We retain data only for as long as:

• Required to provide services
• Needed for legal, billing, or audit purposes
• Required to maintain invoice and transaction history

6. Cookies & Tracking

Our website may use cookies to:

• Improve user experience
• Analyze traffic and performance

You may disable cookies in your browser settings.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Request deletion of uploaded documents
• Withdraw consent where applicable

Requests can be sent to: info@meshbill.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy:
Email: info@meshbill.com
Website: www.meshbill.com